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How 93 ko Handles Your Privacy

Your account data belongs to you. This page explains exactly what we collect when you use 93 ko, how we store it, and what you can do about it — including how to access, update or remove your information.

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93 ko How 93 ko Handles Your Privacy
DATA SECURITY STANDARDS

How We Protect and Manage Your Information

Security is built into how your account works, not bolted on after. Every login goes through an OTP verification step sent to your registered number, so even if someone has your password, they cannot access your account without your phone. Session tokens expire after inactivity, and your account locks after repeated failed login attempts. We review data handling practices regularly to stay aligned with applicable standards.

Encrypted Connections All data between your device and our servers travels over SSL encryption. This covers your login, your account wallet view and every deposit confirmation from bKash, Nagad or Rocket.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which lobby sections get used most. You can block or clear cookies through your browser — though session cookies are needed for your account to work.
Data Retention We keep your account data while your account is open. After closure, we retain records for the period required under applicable law, then delete them. You can request a copy of your data at any time before deletion.
Requesting Changes To update, export or remove your personal data, contact support with your registered email. We confirm receipt of all data requests and respond within a reasonable period.
REACH OUR TEAM

Contact Us About Your Data

If you want to access the data we hold on you, correct something, or ask us to delete your account, reach our support team directly. We handle data requests within a reasonable timeframe and will confirm receipt when your message arrives. Your request should include the email address tied to your 93 ko account so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. Available during lobby hours for account and data queries.
Email Support Send your data request to our support address listed in the account help section. Include your registered email for faster processing.
Account Settings Some data changes — like updating your phone number or email — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy

These are the questions we get most often about how 93 ko handles account data. If yours is not here, the support team can help.

We collect your name, email, date of birth and contact number at registration. When you deposit via bKash, Nagad or Rocket, we log transaction references and amounts to match payments to your account.

No. We never receive or store your bKash PIN, Nagad PIN or Rocket PIN. PIN entry happens inside your wallet app and is never transmitted to us.

Yes. Contact our support team with the email address linked to your account and ask for a data export. We will confirm receipt and provide your data within a reasonable timeframe.

Send a deletion request to our support team from your registered email. We will close the account and remove personal data after the retention period required under applicable law has passed.

We do not sell your data. We share it only where required to process your payment, meet a legal obligation or investigate suspected fraud on your account.

Session cookies keep you logged in as you move through the lobby. Analytics cookies help us see which sections you use. You can manage both through your browser settings, though blocking session cookies will affect your login.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.