Reference

Legal Terms Access Policy

We operate 93 ko for eligible regions where local law allows online gaming platforms. Your access depends on your jurisdiction, and we ask every account holder to confirm eligibility before depositing via bKash, Nagad or Rocket.

Region-dependent accessAccount verification requiredData protection in placeSupport channels open
93 ko Legal Terms Access Policy
POLICY CONTACT

Reach Us About Legal Questions

If you need clarification on eligibility, account restrictions or data-handling practices, our support desk can walk you through the policy that applies to your region. We respond fastest through live chat during peak Bangladesh hours, but email and mobile channels stay open around the clock.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and ask about jurisdiction, account verification or data requests. The team will check your region and explain what applies to your account within a few minutes.

Email Desk

Send legal or compliance queries to our support email. Include your registered account number so we can review your profile and give region-specific guidance. Most threads close within one business day.

Mobile Access

Call or message the mobile line listed in your account dashboard if you are in Dhaka, Chittagong or another supported city. We handle urgent verification holds and document requests through this channel.

DATA & SECURITY

How We Handle Your Information

Every deposit, withdrawal and login event is logged in your account history so you can audit activity at any time. We encrypt session data, store identity documents in a separate secure environment, and delete inactive accounts after the retention period required by our processors. If you want to request a copy of your data or ask us to remove your profile, contact support with your registered details.

Account Security

We hash your password, require mobile-number confirmation for every withdrawal and flag unusual login patterns. If a device or IP we have not seen before tries to access your wallet, you will receive a verification prompt on your registered mobile.

Payment Data

bKash, Nagad and Rocket transactions pass through processor gateways; we see only the transaction reference and amount, not your wallet PIN or OTP. Card details, if you choose that method, are tokenised and never stored in plain text on our servers.

Retention Policy

We keep transaction records and identity scans for the period required by anti-fraud regulations, then archive or delete them. If you close your account, personal data is removed within ninety days unless a compliance hold is in place.

Data Requests

You can ask for a machine-readable export of your profile, bet history and payment log by emailing support. We provide the file within five business days. Deletion requests follow the same channel and are processed once any pending withdrawal clears.

Legal & Access FAQ

You can register if online gaming is permitted in your region and you meet the local age requirement. We cannot confirm eligibility for every district, so check your area's rules before depositing.

We operate under the regulatory framework available to us but do not publish a single licence number that covers all jurisdictions. Contact support if you need specific compliance documentation for your region.

We monitor regulatory updates and will notify affected users if we must restrict service. Any balance in your wallet at that time will remain available for withdrawal through the usual verification process.

We match the name on your bKash, Nagad or Rocket account to your registered profile. If they differ or if the withdrawal crosses a threshold, we ask for a photo ID and a recent utility bill.

Yes. Email support with your account number and registered mobile, and we will send a JSON or CSV export of your profile, transaction log and any stored documents within five business days.

Send a deletion request through email or live chat. We close the account, process any pending withdrawal, then remove personal data within ninety days unless a regulatory hold applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.